Mavikov™ is operated by Shanghai Tulin'er Network Technology Co., Ltd. | Legal Representative: Chen Zhiwang
Registered Business Address: 1st Floor, No. 212, Lane 425, Fuyong Road, Songjiang District, Shanghai | Email: service@mavikov.com
Return Eligibility Period
Eligible merchandise may be returned within 30 calendar days after delivery.
Condition of Returned Clothing
For a standard preference-based return, apparel should normally remain unworn, unwashed, unaltered, and in its original condition.
Original tags, accessories, and packaging should also be retained where reasonably possible.
Items that show substantial wear, washing, alteration, misuse, intentional damage, or missing essential components may not qualify for a standard return.
Requesting a Return
Contact service@mavikov.com before sending an item back.
Please include:
- Order number.
- Product concerned.
- Reason for the return.
- Relevant photographs where appropriate.
Our support team will review the request and provide the next steps.
Where Returns Are Sent
Do not automatically send returns to the registered business address.
Once an eligible request is approved, the appropriate return facility and instructions will be provided.
Return Shipping Costs
For preference-based returns, customers are generally responsible for return shipping costs.
If merchandise arrives damaged, defective, incorrect, or materially different from its description, Mavikov™ will review the matter and provide an appropriate return, replacement, or refund solution without unreasonable additional cost to the customer.
Refund Review
After an approved return is received and inspected, eligible refunds are normally initiated within 5–10 business days.